Returns & Refunds Policy

At Marsal LLC, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help. This Returns & Refunds Policy outlines your rights and the steps you can take to return items or request refunds.

1. Returns

You have 7 days from the date of purchase to return an item for a refund or exchange, subject to the conditions outlined below.

Eligibility for Returns:

  • Items must be unused, unwashed, and in the same condition as you received them.
  • Items must be returned in the original packaging with all tags, labels, and accessories included.
  • Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

Non-Returnable Items:

Certain items are not eligible for returns, including:

  • Gift cards.
  • Clearance items or items marked as “Final Sale.”
  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., cosmetics, toiletries) if they have been opened.
  • Customized or personalized products.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at [Insert Email] or call us at [Insert Phone Number] to initiate the return. Provide your order number and a brief explanation for the return.
  2. Package the Item: Ensure the item is securely packaged with all original materials and documentation.
  3. Ship the Item: You will be responsible for covering the shipping costs for returning your item, unless otherwise stated. We recommend using a trackable shipping service to ensure safe delivery.

Return Address:
Marsal LLC

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within [Insert Number] business days after receiving and approving the returned item.

Refunds will be issued to:

  • The original payment method (e.g., credit card, PayPal) used for the purchase.
  • If the original payment method is no longer available, we will issue a store credit.

Please note:

  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong item or defective product).
  • Refunds may take additional time to reflect on your bank or credit card statement, depending on your financial institution.

4. Exchanges

If you wish to exchange an item, please contact us at [Insert Email] or [Insert Phone Number]. Exchanges are subject to product availability, and the item must meet the eligibility criteria for returns.

5. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within [Insert Number] days of receiving the item. We will provide instructions for returning the item and will either issue a refund or replace the item at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please take the following steps:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card provider, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

7. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, feel free to reach out to us